One error that many coaches make is to just train the leadership, and hope that what they teach will be translated down to the full team. This is ineffective in most cases because it takes a very strong understanding of a management system to be able to train others in it. So even if an owner understands a change they want to make in their shop, if they don’t have any experience teaching this new process to others, they could be unsuccessful. So not only do we train the leadership, we train the individual staff members on the new policies and ways of working. This saves a huge amount of time for the shop owners (who are already very busy!) and also ensures the team is trained thoroughly on the new material and can fully apply it.